Frequently
Asked Questions
- Are
all of your products solid wood?
- Are
all of your products handmade?
- Do
you make all of your products?
- Why
do you require 7 -14 days to ship
a product?
- What
types of wood do you use?
- Where
else can I purchase your products?
- How
long have you been making your
products?
- Is
your web site secure for online
orders?
- What
about privacy, do you sell your
customers names?
- What
if my order is damaged in shipment?
- What
is the guarantee for your products?
- How
do I order products on your web
site?
- What
Methods Of Payment Do You Accept?
YES,
all of our products are made for 100%
solid American wood. We do not use
particle board or foreign wood in
any of our product.
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You
bet they are. All of our products
are hand crafted using nothing but
top quality grade wood and materials,
as they have for the past 40 years .
YES, we custom make everything that
we sell, however, we do use other
companies from time to time to produce
products, as well as Amish craftsmen.
We have found that the quality of
the items that the Amish make for
us more than meet our quality standards.
This is especially true with wagon
wheels. Due to the fact that the Amish
use wagon wheels in the everyday live,
it only stands to reason that the
wagon wheels they produce meet our
standards. The products that are made
by the Amish also help the Amish community
supplement their farm income.
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Everything we make is hand made, while
there are times that we will have
an item already made, most of the
time your order is not started until
it is placed. This time is required
to make your order and ship it.
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We are very selective about the
wood we use. We only use 100% solid
American wood. We do not use particle
board or foreign wood in any of
our products. Most of our wood comes
from local forest, which includes,
Cedar, Southern Poplar, Hickory,
Ash, and Southern Oak. We also use
#1 grade pressure treated lumber,
which is dry kiln after treatment.
Sorry, we only sell our products
on our Internet web site store.
You will find other hand crafted
wood products ( Churns, Buckets, Whiskey
Barrels Trunks, Chest), at our country
store, Custom
Wagons.
For
More Photos, Please View Our Photo
Gallery Or Download
Our Online PDF Wagon
Wheel Chandelier & Wagon Wheel
Hub Lamp, Catalog
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We
have been producing custom hand made
wood products for over 53 years.
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All
data is protected using the most
advanced methods available. We take
every precaution to protect our
users information. When users submit
sensitive information via the our
web site, their information is protected
both online and off-line.
When a form asks users to enter
sensitive information, that information
is encrypted and is protected with
the best encryption software in
the industry - SSL. While on a secure
page, the lock icon on the bottom
of Web browsers such as Netscape
Navigator and Microsoft Internet
Explorer becomes locked, as opposed
to unlocked, or open, when you are
just browsing.
While we use SSL encryption to protect
sensitive information online, we
also do everything in our power
to protect user-information off-line.
All of our users information, not
just the sensitive information mentioned
above, is restricted in our offices.
Only employees who need the information
to perform a specific job are granted
access to personally identifiable
information. Finally, the servers
that we store personally identifiable
information on are kept in a secure
environment.
We
never sell or furnish
information to third parties unless
instructed to do so by the person
who gave the information. We have
created a privacy statement in order
to demonstrate our firm commitment
to privacy. You can view our complete
privacy statement at Our
Privacy Statement.
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What
If My Order Is Damaged In Shipment?
Please notify us immediately (within
24 hours) if you have received a
product damaged in shipment. Please
keep all paperwork and shipping
packages. At the same time, please
notify the shipper of the damage.
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If there is something wrong with one
of our products, just call or write
us, we will find a satisfactory solution
to any problem.
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Click on web page, then click on
"Store".
- Click the photo of the product
you want to purchase.
- A new page "Product Ordering
Information" opens. Here you can
add the product to your shopping
cart.
- Once you have added all the
products you want to purchase,
click "place order"
and complete the information.
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We accept Visa and Master Card.
We also accept Pay Pal, for payment
by Pay Pal, please contact us. We
also accept checks and money orders,
US only.
You can complete our online shopping
cart and print out a copy of the order,
mail your check or money order with
the products you want to purchase
to:
Custom Wagons
P.O. Box 25431
Yuma, AZ 85367
However, if you pay by check, your
order will not be shipped until
your check has been processed by
your bank. This can mean up to 14
business days. Should you have questions,
please use our contact page, Contact
Us.
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